RETURNS & EXCHANGE POLICIES
Returns & Exchange Policies
Due to Health, Safety and hygiene reasons, we do not offer returns unless there is a genuine fault with the product in question.
Please note; Our products are handmade, therefore each one can be slightly different from the image shown on the website, this would only be minor though.
This does not affect your statutory rights to return within 14 days of delivery without stating a reason, providing the goods are unopened, unused and in their original packaging.
Should you have any issues with the product received, do let us know within 3 days of receiving the product via email : .
Please note that the original postage fees are non refundable. Return postage cost is covered by the customer.
WIG RETURN POLICY
Due to the nature and hygiene purposes, custom wig units are non-refundable. Measurements must be taken accurately and any specific styling must be presented. All units are made according to the requirements you have provided. Please note, we are not responsible for non-accurate measurements resulting in the unit not fitting.
Booking retainer are non-refundable
To secure your appointment slot, a non-refundable amount will be required in the case of cancelling or rescheduling.
– We do not offer returns on orders that have used a discount code and/or discounted items.
– You can apply for an exchange and choose items to the value of your initial basket.
– We also do not offer refunds due to order delays as we are a luxury retailer and all our items are custom made, so may incur delayed delivery.
Refunds are only available within 3 days of receiving your order, this applies to frontals, closures and hair bundles only. All returned items must be sealed in the same condition it was shipped.
To apply for a return or exchange, please submit a request via email to , further information will be requested and then if your return or exchange is approved, you will be provided with a specific return address.
Your item must be unused and in the same condition that you received it. It must also be in the original packaging as well as in it’s original form.
Several types of goods are exempt from being returned and can only be exchanged:
Items using a discount code
Custom coloured items – e.g custom colour bundles. We do not provide refund or exchange on hair that has been custom coloured by us via customer request under any circumstance.
To complete your return, we require a receipt or proof of purchase and an approved returns request.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 30 days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges (if applicable)
We only replace items if they are defective or damaged for the same item purchased. Under no circumstance, do we offer exchanges to different items than the original product bought.